Premium Service!

  • Our most efficient on-time arrival service!

  • Excellent for people that need to get to work, school or appointments!

  • Receive exclusive perks along with a great service!

How It Works

Rules & Guidelines

  • To be eligible for Rideshare Premium, the customer must select a minimum of (3) days within the current week.

  • The max amount of days a customer can select within a week is (7) days. Important: a (7) day schedule request is only possible if you sign up for Rideshare Premium on the Sunday prior to the upcoming week.

  • If a Rideshare Premium customer cancels more than half (50%) of the total scheduled rides within the current week without a reasonable explanation, your Rideshare Premium service will be flagged and placed under review by our scheduling team.

    Example: Customer books (1) One way Rideshare service, daily, Monday through Friday, totaling (5) One way rides per week. If that customer cancels (3) out of the (5) total one way rides within an active subscription week, the customer has then cancelled (50)% or more of their total requested rides. (Add more)

    • It is the responsibility of the customer to inform Neighborly Rideshare of any schedule changes that may cause service interruption.

  • Customers are allowed to substitute their designated Rideshare Premium route for an alternate route, as long as the new route doesn’t delay our driver for the next schedule appointment.

    Fare adjustments will apply depending on the route duration, and dynamic pricing for that time of day.

    We highly recommend that all Premium customers request for a route change using the "Route Change Request" form listed on this page. A support rep will respond to your request, as quickly as possible.

    Route changes can be denied if the requested changes alter other appointments.

    Last minute route changes at the time of pickup are NOT recommended and will be left at the discretion of the driver/ dispatch manager at that time. A last minute route change while on an active ride may accrue a fee.

  • In order to "lock in" your desired Rideshare Premium time-slot, all users must pay a 30% deposit estimated total amount of your weekly rides. Please Note: The deposit is not an extra or additional fee on top of your ride cost.

Service Comparison

Rideshare Premium Features

  • Dynamic pricing is our flexible sliding scale that ensures fair and transparent rates. You can view our Pricing Chart for more details.

    Please note: We use Google Maps GPS exclusively to calculate rates and fares, always choosing the fastest route available at the time. This approach will also apply to our upcoming Neighborly Rideshare app.

    Our Neighborly Rideshare drivers and app will adjust rates in real time to account for any delays, such as road construction, closures, rush hour traffic, or accidents. If there’s additional time left on the GPS once a passenger arrives at their destination, drivers are encouraged to adjust the fare accordingly.

  • Premium members can receive unlimited free rides when referring a friend, and that friend takes a paid ride on our service. It’s that simple! See terms and conditions. Exceptions may apply.

  • Rideshare Premium members can book any ride, whether it's a Premium or Standard route, on Saturdays and Sundays without additional weekend fees!

  • Bring your family and friends along for the ride at no extra cost! As a Premium member, they ride free on one-way trips (same location) with you. Multi-Stops and Roundtrips not included. Limited to two additional passengers. A third passenger will be charged at $0.10 cents per min.

  • After 30 days of Premium service, you can choose the lowest fare for your daily multi-ride bookings. More rides, more savings!

    Please Note: Overnight Rides 12 am to 5:59 am are excluded and will be charged at the regular rate.

  • Overslept or feeling sick? No problem! Receive (2) free Late Cancellations every month.

  • Lock in a competitors price match for 30 days as a Premium member.

    To qualify, please provide a screenshot of the competitor's final price for the same scheduled route. Keep in mind that we cannot accept screenshots of route estimates.