Important Announcement from the Founder of Neighborly Rideshare
December 3rd 2025
Dear Valued Neighbors,
First and foremost, thank you. Each of you has played an incredible role in shaping not just our business, but also the dream I’ve been blessed to pursue every single day. You’ve made this journey possible, and for that, I am eternally grateful.
As many of you know, I’ve been proudly serving as your driver, the face you see and the hands at the wheel. It’s been an honor to connect with you directly, to learn your stories, and to share smiles along the way. However, as our company continues to grow, I’ve realized that it’s time for me to step out of the driver’s seat and step fully into my role as the founder of this company effective in January 2025.
This isn’t goodbye—it’s “see you later.” I’m forever grateful and appreciative of our loyal customers, and the incredible community we’ve built together. From behind the scenes, I’ll be working hard every day to strengthen our foundation, enhance our services, and bring even more innovation to the experience you’ve come to know and love.
Though I’ll miss seeing your faces on the road, I’m excited for this next chapter and what it means for our journey ahead. Together, we’ve accomplished so much, and I promise to continue delivering excellence for you—because you deserve nothing less.
Thank you for your unwavering support, trust, and love. You inspire me daily, and I carry that with me into every decision, every new idea, and every step forward.
With deep gratitude and excitement for what’s next,
Tristan R. Parham
Founder, Neighborly Rideshare
Important Service Update 11/18/24
**Effective Immediately**
Service Update Announcement
We have some important updates regarding our service schedule, pricing adjustments, and company developments. Please review the details below to stay informed about our latest offerings and policies.
Thanksgiving Holiday Hours
Neighborly Rideshare will be closed for the Thanksgiving holiday on Thursday, November 28, and Friday, November 29. We will resume regular service on Saturday, November 30, at 12:00 noon.
Updated Fare Calculation Based on Google Maps
To better align our pricing model with our upcoming Neighborly Rideshare app and our exclusive use of Google Maps services, we are updating our fare calculation method. Starting immediately, the trip duration shown in Google Maps at the time of booking will serve as the base fare for each ride. This means that each ride’s cost may vary slightly based on real-time travel conditions.
For example, if your morning trip duration shows 6 minutes but your return trip shows 7 minutes, the fare will reflect the actual duration for each ride. Google’s GPS technology accounts for traffic, construction, weather, and other variables, allowing us to ensure safe, efficient, and cost-effective transportation. This adjustment can benefit you when conditions allow for faster travel, potentially lowering your fare.
In cases of significant delays (e.g., due to traffic accidents or other disruptions), the driver and passenger can discuss alternative routes if needed. Please note that we expect passengers to avoid “backseat driving” and trust our drivers, who are trained to select the safest and most efficient routes. That said, we encourage open communication—our goal is always a smooth, safe journey for everyone.
Business Development and Expanded Operations
Neighborly Rideshare is thrilled to announce that we’re entering an exciting growth phase. Following a period of limited operations, we’re now preparing to expand our team and service area as we move toward the launch of Rideshare 3.0 in early 2025. We’ll be hiring additional drivers and expanding our services within Bloomington-Normal and beyond, allowing us to better serve our community.
Updated Terms of Service and Fee Structure
Please note that all standard Neighborly Rideshare fees (e.g., wait-time fees, late cancellation fees, no-show fees, same-day rescheduling fees, etc) will continue to apply, in line with our terms of service. For Premium customers, certain perks may help offset these charges. We implement these fees to maintain fairness and reliability for both our drivers and customers, and we ask that you respect these policies as part of our shared commitment to quality service.
Thank you for your understanding and continued support. We look forward to serving you with enhanced features and expanded service in the coming months. Stay tuned for more updates!
Regards,
The Neighborly Rideshare Team
Important Service Update 10/28/24
**Effective Immediately**
Service Update Announcement
Hi Neighbors!
We’re writing to let you know about some upcoming changes to our Premium service offerings and fees. We are committed to improving your experience and ensuring our offerings meet your needs. Here are the updates:
Premium Features We Are Sunsetting
Trivia Play
Trivia Play will be temporarily unavailable. But don't worry—it's planned to return in a refreshed form within our Neighborly Rideshare iOS/Android app!Playlist Control
This feature will no longer be available as we focus on enhancing other in-app experiences.Breakfast Bar and Beverage
We’re saying goodbye to the Breakfast Bar and Beverage service. Thank you for making it a part of your routine with us!
Other Service Updates
Updated Online Pricing Rate Chart
We've made adjustments to our pricing rate chart online to ensure transparency and clarity in our pricing.Weekend Fee Reduction
Good news! The weekend fee has been reduced to just $0.50 to make your weekend travels more affordable.
New Terms
Same-Day Rescheduling Fee (Previously Late Rescheduling Fee)
The rescheduling fee has been renamed to reflect greater flexibility for same-day adjustments.
Thank you for your continued trust in us. We’re always here to make your experience better. If you have any questions about these changes, feel free to reach out to our support team.
Warm regards,
The Neighborly Rideshare Team